Refund policy

Welcome to wearorahub.com. At wearorahub.com, customer satisfaction is our top priority. We aim to provide high-quality Men’s and Women’s Fashion products along with a smooth and transparent shopping experience. This Return and Refund Policy explains the terms and conditions regarding returns, exchanges, cancellations, refunds, damaged products, and other related matters for purchases made through our website.

By placing an order on our website, you agree to the terms mentioned in this policy.

1. General Return Eligibility

Customers may request a return or exchange for eligible products purchased from wearorahub.com within 7 days from the date of delivery.

To qualify for a return, the following conditions must be met:

  • The product must be unused, unwashed, and undamaged.
  • All original tags, labels, packaging, invoices, and accessories must be intact.
  • The item must be returned in its original condition.
  • Products must not show signs of wear, perfume, stains, washing, or alterations.
  • Return requests must be initiated within the eligible return period.

We reserve the right to reject return requests if the returned item does not meet the conditions mentioned above.

2. Non-Returnable and Non-Refundable Products

Certain products are not eligible for return or refund due to hygiene, safety, or business reasons. These include:

  • Innerwear and undergarments
  • Socks and personal-use fashion accessories
  • Products purchased during clearance or final sale
  • Customized or personalized products
  • Gift cards or promotional items
  • Products damaged due to customer misuse
  • Items returned without original packaging or tags

If a non-returnable item is sent back to us, the product may not be accepted, and no refund will be processed.

3. Return Request Process

To initiate a return, customers must contact our support team within the return period through the following contact details:

Email: wearorahub@gmail.com
Phone: 8145908244

Please include the following information while submitting your request:

  • Order Number
  • Customer Name
  • Registered Mobile Number
  • Product Name
  • Reason for Return
  • Images or videos (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

4. Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product
  • A defective item
  • An incorrect size or color
  • A wrong product

You must notify us within 48 hours of delivery by emailing wearorahub@gmail.com with supporting images or videos.

After verification, we may offer one of the following solutions:

  • Replacement of the product
  • Exchange for another product
  • Store credit
  • Refund to the original payment method

Products reported after the specified timeframe may not qualify for replacement or refund.

5. Exchange Policy

At wearorahub.com, we understand that customers may need different sizes or styles. Therefore, eligible products may be exchanged subject to stock availability.

Exchange Conditions:

  • Exchange requests must be placed within 7 days of delivery.
  • The product must be unused and in original condition.
  • Exchanges are subject to inventory availability.
  • Only one exchange per order/product may be allowed.

If the requested exchange item is unavailable, we may offer store credit or a refund depending on the situation.

6. Return Pickup and Shipping

Depending on the customer’s location and service availability, we may arrange a reverse pickup service.

Reverse Pickup Availability

  • Reverse pickup may be available for selected pin codes.
  • If reverse pickup is unavailable, customers may need to self-ship the product to our return address.

Customer Responsibilities

  • Ensure proper packaging of returned items.
  • Share courier tracking details if self-shipped.
  • Use reliable courier services to avoid transit damage.

We are not responsible for products lost or damaged during return transit initiated by the customer.

7. Refund Policy

Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund.

Refund Approval

Refunds are generally processed if:

  • The returned item passes quality inspection.
  • The product meets all return eligibility criteria.
  • The order qualifies under this policy.

Refund Timeline

Approved refunds are usually processed within 7 to 10 business days after successful inspection of the returned product.

Refund Methods

Refunds may be issued through:

  • Original payment method
  • Bank transfer
  • Store credit
  • Wallet refund (if applicable)

Processing time may vary depending on banks, payment gateways, and financial institutions.

8. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds may be processed via bank transfer, UPI, or store credit.
  • Customers may be asked to provide bank account details or UPI ID.
  • COD handling charges, if any, may be non-refundable.

Incorrect payment information provided by customers may delay refund processing.

9. Cancellation Policy

Customers may request cancellation of their order before dispatch.

Order Cancellation Conditions

  • Orders can only be cancelled before shipment confirmation.
  • Once the order is shipped, cancellation may not be possible.
  • Prepaid order refunds for approved cancellations will be processed to the original payment source.

wearorahub.com reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Suspicious or fraudulent transactions
  • Incomplete customer information
  • Technical issues

In such cases, customers will be informed, and applicable refunds will be initiated.

10. Refund Rejection Conditions

Refunds may not be approved under the following circumstances:

  • Product returned after the return window
  • Product used, washed, or damaged by customer
  • Missing tags or packaging
  • Incomplete return package
  • Return request without proof of purchase
  • Failure of product inspection

The decision of wearorahub.com regarding product condition and eligibility shall be final.

11. Color and Product Appearance Disclaimer

We strive to display product colors and images as accurately as possible. However, actual colors may slightly vary due to:

  • Screen settings
  • Photography lighting
  • Device display differences

Minor variations in color, texture, or stitching shall not be considered defects.

12. Size and Fit Responsibility

Customers are advised to carefully review size charts and product descriptions before placing orders.

We are not responsible for fitting issues arising due to incorrect size selection by customers. However, eligible exchange options may be provided subject to this policy.

13. Failed Deliveries and Returned Shipments

If an order is returned to us due to:

  • Incorrect address
  • Unreachable customer
  • Repeated failed delivery attempts
  • Refusal to accept delivery

Additional shipping charges may apply for re-dispatch.

Refunds in such situations may be processed after deducting applicable shipping and handling charges.

14. Fraud Prevention and Abuse

To maintain a fair shopping experience, wearorahub.com reserves the right to:

  • Refuse returns from customers with excessive return history
  • Reject suspicious claims
  • Disable COD services for certain users
  • Take legal action in cases of fraudulent activities

15. International Orders

Currently, return and refund policies for international orders may differ based on shipping destination and applicable laws.

International customers should contact our support team before initiating any return.

16. Force Majeure

We shall not be held responsible for delays or failure in refund, replacement, or delivery due to circumstances beyond our control, including:

  • Natural disasters
  • Pandemic situations
  • Government restrictions
  • Transport disruptions
  • Technical failures
  • Labor strikes

17. Customer Support

For any questions related to returns, refunds, or exchanges, customers may contact us using the details below:

Business Information

Store Name: wearorahub.com
Category: Men & Women Fashion
GST No: 19DRQPG1999L1ZR

Business Address:
Agarbandh, Hoomgarh, Goaltoar
Gram Panchayat – Saroboth, Garhbeta-II
Subdivision – Medinipur Sadar
Paschim Medinipur, West Bengal – 721157
India

Email: wearorahub@gmail.com
Phone: 8145908244

18. Policy Updates

wearorahub.com reserves the right to modify, update, or change this Return and Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about the latest policies and procedures.

19. Acceptance of Policy

By accessing our website and placing an order with wearorahub.com, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.