Shipping policy
Welcome to wearorahub.com. We are committed to delivering your favorite fashion products in a safe, timely, and efficient manner. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us. By placing an order on our website, you agree to the terms mentioned below.
1. Introduction
At wearorahub.com, customer satisfaction is our top priority. We strive to ensure a smooth shopping and shipping experience for all customers across India. This Shipping Policy outlines important information regarding order processing, delivery timelines, shipping charges, tracking details, delays, damaged packages, and more.
We recommend that customers read this policy carefully before placing an order.
2. Shipping Coverage
We currently provide shipping services across most locations within India. Our logistics partners work hard to deliver products to urban, semi-urban, and rural areas efficiently.
However, delivery availability may vary depending on:
- Government regulations
- Courier partner accessibility
- Weather conditions
- Remote area limitations
- Natural disasters or emergencies
If your area is not serviceable after placing an order, our support team will contact you regarding cancellation or alternative arrangements.
3. Order Processing Time
All orders placed on wearorahub.com are processed within 1–3 business days after successful order confirmation.
Business days exclude:
- Sundays
- National holidays
- Public holidays
- Unexpected operational closures
Orders placed after business hours may be processed on the next working day.
During high-demand periods such as:
- Festival sales
- Seasonal offers
- Flash sales
- Clearance events
- New collection launches
processing times may increase slightly.
4. Estimated Delivery Time
Estimated delivery timelines depend on the customer’s location and courier availability.
Standard Delivery Timeline
- Metro Cities: 3–6 business days
- Tier 2 & Tier 3 Cities: 4–8 business days
- Rural or Remote Areas: 5–10 business days
Please note that delivery timelines are estimates only and are not guaranteed.
Unexpected delays may occur due to:
- Weather disruptions
- Transportation strikes
- Political restrictions
- Natural calamities
- High courier workload
- Incorrect customer information
We appreciate your patience and understanding in such situations.
5. Shipping Charges
Shipping charges may vary depending on:
- Product type
- Order value
- Weight and dimensions
- Delivery location
- Promotional offers
The applicable shipping fee, if any, will be displayed at checkout before payment confirmation.
Free Shipping
We may occasionally offer free shipping promotions on selected products or minimum order values. Such offers are temporary and may be modified or withdrawn without prior notice.
6. Cash on Delivery (COD)
We may provide Cash on Delivery (COD) services for selected locations across India.
Important COD conditions:
- COD availability depends on pin code serviceability
- Additional COD handling charges may apply
- Customers must provide accurate contact details
- Repeated order refusals may result in COD restrictions
Our delivery partners may contact customers before delivery confirmation.
7. Order Confirmation
Once an order is successfully placed, customers will receive:
- Order confirmation email
- Order details summary
- Payment confirmation (if prepaid)
The confirmation will be sent to the registered email address or phone number provided during checkout.
If you do not receive confirmation within a reasonable time, please contact us at:
Email: wearorahub@gmail.com
Phone: 8145908244
8. Shipment Tracking
After your order is shipped, a tracking ID or shipment tracking link may be shared via:
- SMS
- Courier notification
Customers can track shipment progress using the tracking information provided.
Tracking updates may take 24–48 hours to become active after dispatch.
9. Multiple Shipments
In some cases, items from the same order may be shipped separately due to:
- Product availability
- Warehouse location
- Packaging requirements
- Courier limitations
Customers will not be charged additional shipping fees for split shipments unless clearly stated during checkout.
10. Delivery Attempts
Our courier partners usually make multiple delivery attempts before marking a package as undelivered.
Customers are requested to:
- Be available at the delivery address
- Answer courier calls
- Provide correct delivery details
If delivery fails repeatedly due to customer unavailability or incorrect information, the package may be returned to us.
Additional shipping charges may apply for re-shipment requests.
11. Incorrect Address Information
Customers are responsible for providing complete and accurate shipping information, including:
- Full name
- Address
- Landmark
- Pin code
- Phone number
We are not responsible for delivery failures caused by incorrect or incomplete address details.
If an incorrect address is identified before shipment, customers should immediately contact us for correction.
Address changes may not be possible once the order has been dispatched.
12. Delayed Deliveries
Although we work hard to deliver orders within estimated timelines, delays may occasionally occur.
Possible reasons include:
- Severe weather conditions
- Courier disruptions
- Government restrictions
- High seasonal demand
- Technical issues
- Natural disasters
In such situations, we request customers to cooperate and allow additional delivery time.
wearorahub.com will not be held liable for delays caused by external logistics or unavoidable circumstances beyond our control.
13. Damaged or Tampered Packages
Customers are advised to inspect packages at the time of delivery.
If you receive:
- Damaged packaging
- Opened parcels
- Missing items
- Wrong products
please contact us immediately with:
- Order number
- Photos/videos of the package
- Description of the issue
Complaints regarding damaged shipments should preferably be reported within 48 hours of delivery.
14. Lost Shipments
In rare situations where a shipment is lost during transit, we will coordinate with the courier partner for investigation.
Resolution may include:
- Replacement shipment
- Store credit
- Refund (where applicable)
The resolution timeline depends on courier investigation procedures.
15. International Shipping
Currently, wearorahub.com primarily serves customers within India.
International shipping may not be available at this time. If international shipping becomes available in the future, additional charges, customs duties, taxes, and import regulations may apply.
16. Shipping Restrictions
Certain products may have shipping limitations based on:
- Location restrictions
- Legal regulations
- Courier partner limitations
- Product availability
We reserve the right to refuse shipment to certain locations if necessary.
17. Delivery Completion
An order is considered successfully delivered when:
- The package is received at the provided address
- The package is accepted by the customer or recipient
- Delivery confirmation is recorded by the courier
Once marked as delivered, responsibility for the package transfers to the customer.
18. Refused Deliveries
If a customer refuses to accept a shipment without valid reason:
- Shipping charges may become non-refundable
- Future COD orders may be restricted
- Repeat misuse may lead to account limitations
Customers are encouraged to contact support before refusing delivery.
19. Packaging Standards
We take proper care in packaging products securely to minimize damage during transit.
Packaging methods may vary depending on:
- Product category
- Product size
- Fragility
- Weather protection requirements
Despite careful packaging, minor external packaging wear may occur during transportation.
20. Force Majeure
We shall not be held responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Pandemic situations
- Government restrictions
- Political disturbances
- Transportation shutdowns
- Internet or technical failures
Delivery commitments may be affected during such circumstances.
21. Customer Support
For any shipping-related questions, customers can contact us using the details below:
Contact Information
Store Name: wearorahub.com
Email: wearorahub@gmail.com
Phone: 8145908244
Business Address:
Agarbandh, Hoomgarh, Goaltoar
Gram Panchayat – Saroboth
Garhbeta-II, Subdivision – Medinipur Sadar
Paschim Medinipur, West Bengal – 721157
India
Our customer support team will try to respond within reasonable business timelines.
22. Policy Updates
wearorahub.com reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this page periodically for the latest updates.
Continued use of the website after policy modifications constitutes acceptance of the updated terms.
23. Consent
By placing an order on wearorahub.com, customers acknowledge that they have read, understood, and agreed to this Shipping Policy.
Thank you for shopping with WearoraHub. We appreciate your trust and support.